How to support neurodiverse clients

Do you work with neurodiverse clients? Do you want ot know how to support neurodiverse clients? In this episode of The Bookkeepers’ Podcast we discussed the strategies that support your clients with Becky Bridges.

We spoke to Becky who has recently completed her ADHD Practitioner Certification about how to best support neurodiverse clients in your bookkeeping practice.

Understanding Neurodiversity in Entrepreneurship

Neurodiversity encompasses a range of neurological differences, including ADHD, autism, and others, affecting how individuals perceive and interact with the world. Entrepreneurs with neurodiversity often bring incredible strengths to their businesses, such as creativity, the ability to hyperfocus, and rapid problem-solving skills. However, they may also face challenges with organisation, long-term planning, and time management—areas where skilled bookkeepers and accountants can offer invaluable support.

Tailoring Support for Neurodiverse Clients

  1. Empathetic Communication: Begin with empathy. Understanding the emotional and psychological challenges your clients face is crucial. Recognise that each client may have unique needs and preferences in how they communicate and receive information.
  2. Customised Organisational Strategies: For clients struggling with organization, suggest breaking tasks into smaller, manageable steps. Offer tools or apps that can assist with time management and organisation, and consider setting up regular check-ins to help them stay on track.
  3. Adapted Financial Management: Recognise that neurodiverse clients may need more support in managing finances. Providing step-by-step guides for financial tasks and using visual aids can make complex information more accessible. Establish a non-judgmental space for questions to help alleviate anxiety around financial management.
  4. Accountability and Support: Introduce the concept of “body doubling,” where having another person present (virtually or in-person) can significantly improve focus and productivity for neurodivergent individuals. This can be particularly effective for tackling financial tasks that require sustained attention.
  5. Sensitivity to Individual Needs: Be aware of the potential for overscheduling and time blindness. Offer flexible scheduling options and avoid language that might come across as pushy or demanding. Tailor your support to each client’s rhythm, acknowledging that their energy levels and focus can vary.

Expanding Services to Meet Neurodiverse Needs

Recognising the intersectionality of neurodiversity with other aspects of identity, such as gender, can further refine your support. For instance, tailoring support to consider women’s unique hormone cycles can optimise their productivity and focus. Services can include:

  • Coaching and Advisory Services: Beyond traditional bookkeeping, offer coaching services focused on financial management strategies tailored to neurodiverse entrepreneurs.
  • Visual and Interactive Tools: Develop or recommend visual aids and interactive tools that simplify financial concepts and tasks, catering to the visual and kinetic learning styles common among neurodiverse individuals.
  • Holistic Business Support: Consider offering holistic business support that encompasses not just financial management but also strategic planning and personal development, recognising the broader challenges neurodiverse entrepreneurs may face.

Building a Neurodivergent-Friendly Practice

Creating a neurodivergent-friendly practice involves more than individual client strategies; it’s about cultivating an environment where all clients feel understood and supported. This includes training for your team on neurodiversity awareness, implementing flexible communication methods (e.g., text, email, video calls), and fostering a culture of patience and understanding.

How to support neurodiverse clients

Supporting neurodiverse clients effectively requires a blend of empathy, customisation, and innovation. By understanding the unique challenges and strengths of neurodiverse entrepreneurs, bookkeepers and accountants can play a pivotal role in their clients’ success. Whether it’s through empathetic communication, tailored organisational strategies, or expanded services, the goal is to empower neurodiverse clients to thrive in their personal and professional lives.

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About our Sponsor

This episode of The Bookkeepers’ Podcast is sponsored by Xero. Find out more at:

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The information contained in The Bookkeepers’ Podcast is provided for information purposes only. The contents of The Bookkeepers’ Podcast is not intended to amount to advice and you should not rely on any of the contents of the Bookkeepers’ Podcast. Professional advice should be obtained before taking or refraining from taking any action as a result of the contents of the Bookkeepers’ Podcast. The 6 Figure Bookkeeper Ltd disclaims all liability and responsibility arising from any reliance placed on any of the contents of the Bookkeepers’ Podcast. 

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